'Unepectedness'_3rd Principle of Spacebranding
Jooyun Kim's Spacebranding vol.12 "The unexpected space where customers are immersed is the highest level of emotional communication pursued by the brand." <Unexpectedness; A powerful feeling of novelty and impression> The Cosmopolitan Hotel in Las Vegas, USA commissioned New York design firm Rockwell Group to renovate the hotel's west lobby in 2010. The Rockwell Group explored the intersection of the physical space and the digital world in this lobby, creating an incredible immersive space that customers can't forget with digital media works that are not common to experience. The hotel used this space as a representative means of public relations, produced an introduction video, posted it on YouTube, and the words explaining the space are very interesting. ‘Curious experiences’, ‘curated experiences’, ‘inspirational experiences’, ‘new, unique, fresh’, ‘beautiful narratives’, ‘seductions’, ‘fun fantasy’, ‘charming and unique experiences’. All of these words...